Advanced EyeCare - Raytown

Yearly eye exam. I was admitted promptly after arrival. I was informed of my test options, and any additional costs associated with some of those options. They were kind, and professional.

I fell and bent up my glasses, just as my new prescription came in. They fixed the bent glasses and adjusted the new ones to fit well. I like the placement of the bifocal line!! Well, then I fell again and bent the new glasses. They quickly put them right. I'm using my cane almost always so am hoping for no more falls!! Staff are friendly and do their jobs very well!!

I had an amazing experience with Marvetah (sorry i butchered your name!) but she did a great job helping out to pick my glasses and everything! She hooked me up with my warranty and everything! I absolutely love this eye place!

I had an appointment here yesterday to get my glasses/contacts prescription's and was very happy with how kind and efficient everyone was. My appointment was at 2 and I was out of there by 2:35. The receptionist was friendly and welcoming, the ophthalmic assistant was training a new hire and they were both friendly and efficient as well. The ophthalmologist was amicable and quick. I've been to several other ophthalmology practices and have left irritated and flustered do to lackadaisical attitudes and pushy upselling for inhouse sold frames and contact lenses, and am happy to report that was not the case here. The assistant that printed off my prescriptions asked once and lightly if I was interested in their products and after I replied "No." (expecting to have to patiently reiterate myself soon) she instead gave me a kind and disarming smile. I was already convinced to become a repeat customer, but her kind approach and understanding acceptance made a big impact and guaranteed my return. I feel it seems a bit crazy to be so ecstatic about what should be considered the norm for customer service, but in todays world everyone is on guard, and this place stands above the rest. A big thank you to the entire team at Advanced EyeCare - Raytown!